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Error codes

Error code

When it occurs


1 - #

When initialising or taking a scan

Low battery

2 - #

When initialising

Safety cap was not fitted during initialising


When taking a scan

Value is beyond expected range

4 - #

When taking a scan

Too much light has entered the sensor. Ensure the fruit is held in the rubber cradle and re-scan the fruit

5 - #

When taking a scan

Fruit is excessively damaged, too hard, or misshapen. Ensure the fruit is of normal quality and re-scan the fruit


When taking a scan

The device temperature has increased or decreased significantly since it was initialised. Close the cap and restart the device to reinitialise.

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